What are the challenges of IoT maintenance and monitoring?

Responsive, preventive, and now predictive, the role of maintenance in the IoT market value chain continues to grow. Companies must now expand their abilities beyond connectivity and move toward monitoring tools, applications, and services in order to increase their market share. Their focus should be on providing maintenance and high value-added service to support new uses, for a lasting and ideal customer experience.

Issues and challenges in IoT monitoring and maintenance

1 – Monitoring of all items
Growing at an average rate of 10% per year, the Internet of Things is increasing the number of devices to be monitored, thereby expanding the scope of monitoring. This is why it is necessary to use adequate and effective tools.

2 – Integrating IoT devices into an existing infrastructure
Managing IoT devices can be tricky when it comes to integrating new systems with existing ones and ensuring that existing systems offer the right level of security. IoT projects should be flexible and scalable, using software and applications that can generate readable, reliable, and reusable data.

3 – Cutting costs
The IoT lowers costs significantly by offering a more cost-effective alternative to traditional devices. New equipment can be connected to systems for easier access to increasingly detailed and accurate data. Security remains a challenge, which is why it is vital to make use of system monitoring, access security, and IoT monitoring.

4 – Handling new threats
An IoT solution that is poorly secured or ineffectively monitored is vulnerable to threats and devastating effects. It is therefore important to design new protocols and secure existing ones. Tomorrow’s IoT security and monitoring must be proactive, efficient, and “by design,” meaning that enhanced security policies are integrated into solutions.

Top 5 reasons to use the cloud to manage connected objects and the IoT*

infographics on e-maintenance

More efficient installers and maintenance companies

Aware of the complexity and importance of monitoring and maintaining IoT devices, Overkiz has developed intuitive online enterprise software that makes it possible to perform effective monitoring and maintenance of installed equipment, from anywhere and at any time. Combining a map of installed equipment, remote product monitoring, real-time alerts in case of an equipment failure, real-time dashboards, and user account management, this web-based tool is designed to be used by all employees (technicians, customer service, and marketing teams) and offers multiple benefits for companies:

Benefits for companies of the e-maintenance tool developed by overkiz

By providing third parties with access to its APIs, Overkiz allows its customers to get reports on its cloud platform.

Servego Somfy

The remote Serv-e-go maintenance and diagnostic platform, for example, allows Somfy to manage its installed equipment remotely.

Through its Hi-Kumo Pro solution developed by Overkiz, Hitachi allows installers and maintenance companies to offer high value-added services to their customers by means of remote maintenance. When a failure or malfunction occurs, companies use a web platform to access operating data with just one click. No more wasted time and travel! Diagnostics can be performed remotely in no time, even before the customer is impacted.

Hi-kumo pro Hitachi

These solutions support professionals in digitizing their business, all while transforming the installation experience through:

1 – Improved efficiency: Secure access makes it possible to reach all connected equipment. An accurate initial diagnosis can be performed remotely from the platform, making customer service visits faster and more efficient.

2 – Saved time and money: With the customer’s prior approval, installers can reconfigure some installation settings remotely, without having to go anywhere. This eliminates the need for unnecessary travel on the part of the professional.

3 – More responsive customer service: Error messages are shown in the interface when there is an error involving connected equipment. The installer can then set up alerts to be notified of errors or when a certain criticality level is reached. This helps them to provide faster service.

The benefits of predictive maintenance in numbers**

$630 million: savings generated for companies by predictive maintenance by 2025

10 to 40%: reduction in maintenance costs

50%: reduction in the number of failures

3 to 5%: decrease in the amount invested in new equipment because existing equipment lasts longer.

* Source: MARKESS OPE CORE RESEARCH ZOOM – Cloud et objets connectés (IOT): enjeux et perspectives 2020
**Source: McKinsey

Comments (0)

Hide Show

Your email address will not be published. Required fields are marked *

Market trends
Interwoven stories: Overkiz brings together IoT and women
Although gender parity is increasingly common in the workplace, the percentage of women in IT is still quite low. Only 28% of women...
Mon. 28 June 2021
Experts opinions
Interview with Eric Pozzo-Deschanel, Bouygues Immobilier
A key figure in French and European real estate, Bouygues Immobilier is positioning itself as an urban developer-operator.  For...
Fri. 2 April 2021
Innovations
Which articles caught your attention the most in 2020?
Although 2020 has been somewhat turbulent, enthusiasm is as strong as ever for connected devices and the IoT. And the same is true...
Mon. 11 January 2021
iot trends 2021 by overkiz
Market trends
IoT Trends and Outlook for 2021
Although 2020 was marked by the Covid-19 pandemic, which still looms over us, IoT is attracting interest from an increasing number...
Mon. 21 December 2020
Innovations
Why is interoperability crucial?
From small businesses to big manufacturers, most companies are now converting to the Internet of Things. One topic that affects...
Thu. 26 November 2020
Market trends
IoT and Covid-19: impacts and opportunities
With 68 million recorded visits to all of its sites last June, SeLoger, the French leader in real estate portals, confirms that...
Wed. 7 October 2020
Interview Pichet by Overkiz
Experts opinions
6 questions for Nicolas Oyarbide, Pichet Group
Making the daily lives of residents easier, safer, and fuller... That’s the goal of the Pichet Group, a major real estate...
Mon. 7 September 2020
Innovations
How can we give customers a unique IoT experience in home automation?
User experience, customer experience, and consumer experience... Beyond simply wanting to consume products and services, people...
Mon. 4 May 2020
Innovations
The most popular posts of 2019
Overkiz published its first blog posts just over a year ago. Designed to give Overkiz a voice, with a particular focus on smart...
Fri. 13 March 2020
overkiz iot platform for smart buildings
Innovations
IoT platforms for businesses and their customers
To stay competitive, companies must innovate continuously and create greater value to boost sales and improve productivity. By...
Mon. 9 March 2020
CALL ME BACK