Responsive, preventive, and now predictive, the role of maintenance in the IoT market value chain continues to grow. Companies must now expand their abilities beyond connectivity and move toward monitoring tools, applications, and services in order to increase their market share. Their focus should be on providing maintenance and high value-added service to support new uses, for a lasting and ideal customer experience.
Issues and challenges in IoT monitoring and maintenance
1 – Monitoring of all items
Growing at an average rate of 10% per year, the Internet of Things is increasing the number of devices to be monitored, thereby expanding the scope of monitoring. This is why it is necessary to use adequate and effective tools.
2 – Integrating IoT devices into an existing infrastructure
Managing IoT devices can be tricky when it comes to integrating new systems with existing ones and ensuring that existing systems offer the right level of security. IoT projects should be flexible and scalable, using software and applications that can generate readable, reliable, and reusable data.
3 – Cutting costs
The IoT lowers costs significantly by offering a more cost-effective alternative to traditional devices. New equipment can be connected to systems for easier access to increasingly detailed and accurate data. Security remains a challenge, which is why it is vital to make use of system monitoring, access security, and IoT monitoring.
4 – Handling new threats
An IoT solution that is poorly secured or ineffectively monitored is vulnerable to threats and devastating effects. It is therefore important to design new protocols and secure existing ones. Tomorrow’s IoT security and monitoring must be proactive, efficient, and “by design,” meaning that enhanced security policies are integrated into solutions.
Top 5 reasons to use the cloud to manage connected objects and the IoT*
More efficient installers and maintenance companies
Aware of the complexity and importance of monitoring and maintaining IoT devices, Overkiz has developed intuitive online enterprise software that makes it possible to perform effective monitoring and maintenance of installed equipment, from anywhere and at any time. Combining a map of installed equipment, remote product monitoring, real-time alerts in case of an equipment failure, real-time dashboards, and user account management, this web-based tool is designed to be used by all employees (technicians, customer service, and marketing teams) and offers multiple benefits for companies:
Through its Hi-Kumo Pro solution developed by Overkiz, Hitachi allows installers and maintenance companies to offer high value-added services to their customers by means of remote maintenance. When a failure or malfunction occurs, companies use a web platform to access operating data with just one click. No more wasted time and travel! Diagnostics can be performed remotely in no time, even before the customer is impacted.
These solutions support professionals in digitizing their business, all while transforming the installation experience through:
1 – Improved efficiency: Secure access makes it possible to reach all connected equipment. An accurate initial diagnosis can be performed remotely from the platform, making customer service visits faster and more efficient.
2 – Saved time and money: With the customer’s prior approval, installers can reconfigure some installation settings remotely, without having to go anywhere. This eliminates the need for unnecessary travel on the part of the professional.
3 – More responsive customer service: Error messages are shown in the interface when there is an error involving connected equipment. The installer can then set up alerts to be notified of errors or when a certain criticality level is reached. This helps them to provide faster service.
The benefits of predictive maintenance in numbers**
$630 million: savings generated for companies by predictive maintenance by 2025
10 to 40%: reduction in maintenance costs
50%: reduction in the number of failures
3 to 5%: decrease in the amount invested in new equipment because existing equipment lasts longer.
* Source: MARKESS OPE CORE RESEARCH ZOOM